Page 11 - SETCO Report 2018-2019
P. 11
Chapter 2: Social
BURSARIES
Where internally provided training does not fully
meet our peoples’ needs or desires, we
encourage employees to further their education
through external institutions.
Bursaries and study leave support are provided
to qualifying staff members. This culture of
knowledge accumulation and self development is
supported and facilitated by financial assistance
programmes.
DEVELOPMENT AND PROMOTION
Nimble places a high value on growing people to
their full potential.
Hard-workers with the desire to grow are
identified for development. Call Centre Agents
with leadership potential are developed into Team
Managers and Operations Managers.
These positions represent significant career path
enhancements for the people involved. Our
preference is to fill new vacancies from our own
intenal talent pool.
+50%
of line managers started
in Agent roles
15%
of support function roles are
performed by people who
have been developed from
Call Centre Agent level
09
