Page 314 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

(E) Labor Disputes
The Company has no significant labor disputes to the Company’s operations during the past 3 years.

(F) Personnel Development Policy
The Company realizes the importance of the human resource as a significant asset in the business operation,
as well as an essential parts to drive the Company towards its goals. Therefore, the Company has set up a
policy aiming to develops personnel skills and ideas to continuously increase the work efficiency of employees at
all levels in all aspects, leading to creative ideas and value-added innovations for the Company. As a part of
the important strategies, the Company has established policies and guidelines as follows:
(1) The Company encourages its personnel to develop their knowledge and expertise from the actual practice by
providing supervisors in each line to be responsible for training in their specific line of work.
(2) The Company promotes and provides both internal and external seminars and trainings continuously.
The Company aims for its personnel at all levels, from the managerial level to the operational level, to develop
knowledge, abilities and potential at work, as well as to apply the knowledge gained from trainings to improve
the operation at the Company.
(3) The Company provides the needs and necessities survey for the personnel development at all levels, from
the managerial level to the operational level, and set up the human resource development plan to align with
the Company’s development plan in preparing and equipping its personnel for the increased responsibility,
the career advancement and the competence to fill in vacant positions.
(4) The Company organizes various activities to enhance proximity, familiarity, and good relationship between
management and employees at all levels, to increase work quality and reflect the sense of professionalism,
resulting in the highest customer satisfaction.

(G) Occupational Safety, Health and Work Environment Policy
With concern on the life and health of the personnel, Central Retail Corporation Public Company Limited has
determined the policy on Occupational Safety, Health and Work Environment matter taking into consideration
the benefits upon implementation of measures that control, oversee and manage appropriately for protection,
maintenance our human resource which deemed as a major force of our organization. This Occupational Safety,
Health, and Work Environment Policy come into force from 1 December 2021 onwards with the following details:

(1) Promote working with safety among the Company personnel.
(2) Support by providing adequate tools, equipment safety devices for the working condition.
(3) Promote, support to raise awareness of potential dangers during work or operation among the Company personnel.
(4) Advice, explain to them the causes and prevention to ensure safety at work place.
(5) Appoint the Occupational Safety, Health and Work Environment Policy Committee to prepare a plan and
project related to safety, as well as work plan management and development.
(6) Every supervisor must supervise, oversee, response in occupational safety, health, and work environment matters
for their subordinates and the Company personnel to ensure strict compliance with the rules, regulations, and
articles of association.
(7) Establish proper measures, regulations, requirements, or any guidance or handbook that promote
the occupational safety, health, and work environment for the Company personnel to prevent any potential loss.
(8) Initiate the measures, regulations, requirements, guidance practice, handbook, and policies related to
occupational safety, health, and work environment for ease of access among the Company personnel.
(9) The Occupational Safety, Health, and Work Environment Committee’s duties are to supervise, oversee
the compliance with the measure determined above to ensure the compliance with this policy, regulation,
requirement, or practice related to the occupational safety, health, and work environment will be in precise
alignment with the standard or applicable law.
(10) Any violation of the measures, regulation, requirement or any practice or handbook relating to occupational
safety, health, and work environment must be reported to the supervisor and Head of Human Resource
Department, and the Head of Loss Prevention Department, for further proceed on work regulation immediately.

314 Annual Report 2021 (Form 56-1 One-Report)