Page 312 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Full-time employees in Vietnam
The table shows the number of full-time employees in Vietnam, divided into departments as of the specified date

31 December 2021
2019 2020 2021
Department

Operation/Administration 12,007 11,091 10,218
Product Management 203 153 165
Marketing 90 89 59

E-commerce/Online/Omni-channel 289 230 735
Organization (1) 862 900 884
Logistics and Value Chain/Plant 1,475 938 910

Total Number of Employees 14,926 13,401 12,971

(1) Including the Brand Management Department, the Store Decoration and Development Department, the Business Development Department,
the Finance and Accounting Department, the Human Resources Department, the MIS/Technology Department, the Legal Department,
the Strategic Management and Business Development Department, the Corporate Communication and Social Responsibility Department, and
the Management Office Department

Full-time employees in Italy
The table shows the number of full-time employees in Italy, divided into departments as of the specified date
31 December 2021

2019 2020 2021
Department
Store Network 1,050 923 1,197

Procurement 91 81 84
Marketing & Communication 13 12 14

E-commerce/Online/Omni-channel 45 41 29
Organization (1) 57 54 48
Logistics and Value Chain/Plant 3 3 3
Total Number of Employees 1,258 1,114 1,375

(1)
Including the Store Decoration and Planning Department, the Administration Department, the Finance and Accounting Department,
the Human Resources Department, the Logistics Department, the MIS/Technology Department, the Legal Department, and the Management
Office Department

The Group believes that it has experienced and well-trained employees due to a large number of resource investments in
trainings and development in different skills as well as orientations and competency and leadership management programs.
Also, the remuneration and benefits offered to the employees can compete in the retail industry in Thailand, Vietnam,
and Italy. The Group provides some employees with provident funds to support the employee recruitment and retention.

(B) Significant Change in the Number of Employees during the Past Three Years
In 2021, there were changes in the number of the Company’s employees due to the Group’s acquisition of COL,
the cessation of CMG Group’s business in Malaysia, and the COVID-19 pandemic situation. Such events had
caused a significant increase or decrease of the employees’ number in 2020.

312 Annual Report 2021 (Form 56-1 One-Report)