Page 311 - The Design Thinking Playbook

EXPERT TIP
The supreme discipline—varying

mindsets in the double diamond

The usefulness of hybrid models became quite clear to us early on. As described in Chapter 3.1, using design thinking and systems thinking in every project is recommended.
Along with heightened agility, we can generate more insights with
the combined approach and mindset, which allows us to increase the 1st iteration 2nd iteration 3rd iteration 4th iteration 5th iteration 6th iteration
number of possible solutions. Top innovators go one step further with SEQUENTIAL
their mindset and switch between design thinking, systems thinking,
and data analytics across the entire development cycle. The quadruple
diamond ensures that the optimum mindset is applied at each point In a project that is largely driven by design thinking (example 1), systems thinking should be applied at
in the cycle. Especially with far-reaching and complex problem least once in the end so as to depict and classify all the insights systematically. In a project that is driven
statements, the respective design teams, squads, or experimental labs by systems thinking and in which the system has already been improved iteratively two or three times,
can optimize their work and apply the different skills sequentially or the critical assumptions should be checked in design thinking experiments, thus validating the system
in a mixed form. The respective experts come from the correspond- (example 2).
ing chapters or guilds and help ensure that the necessary skills are
available for each phase. As a facilitator or as the leader of a tribe, Example 1
this also means having a higher level of methodological expertise at
their disposal and having a sense for applying the right methods and Example 2
tools in each phase.

We benefit from the fact that the three approaches go through At the end of the day, the point is to understand each and every aspect of the problem from all perspec-
similar steps. Thus the quadruple is purposefully built on the “double tives by working on mixed teams with mixed methods. In the second part of the double diamond, the
diamond” of design thinking, which is augmented by data analytics right solution is then also found with combined approaches. Example 3 shows the combination of design
and systems thinking. Depending on the project, the mindsets can be thinking and data analytics.
mixed in the respective iterations.

Example 3
When applying them sequentially, one single approach is executed;
in the reflection at the end of the iteration, the further course and the
method to be used in the next iteration are determined. Example 4 MIXED

You can also combine all three approaches. This should only be done by experienced teams together with
a facilitator, however. Combining all approaches naturally requires know-how in all of them (see example
4). As in the hybrid model, it is important that mindset, team, and tool sets are combined and not only the
process be considered.
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