Page 45 - The Design Thinking Playbook

OVERVIEW OF TOOLS AND METHODS IN EACH PHASE
Phase Shortcut to examples of tools & methods Page
Understand • Create a persona 26
• Use the hook canvas 30
• Use jobs-to-be-done framework 31
We update the personas and, if necessary, other documents on the • Create future user 34
basis of these findings. In general, reflecting helps to explore new
possibilities that might lead to better solutions or improve the process Observe • Complete empathy map 28
29
Perform AEIOU (what? how? why?)
•
as a whole. • Check critical assumptions 60
• Needfinding discussion, including posing open 63
questions
• Lead user 66
Retrospective board • WH questions 69
• Be mindful 75
• Use talking stick 76
• Include empathy in UX design 77
Define • Carry out 360° view 82
Things we Things we point of view • Use 9-window tool and daisy map 85
continue to do will not continue to do • Formulate sentence for point of view, e.g., 87
“How might we . . .” questions
Ideate • Hold a brainstorming session 91
• Apply creativity techniques 93
• Gain depth of ideas 94
• Scamper 96
• Structure, cluster, and document ideas 98
• Idea communication sheet 105
Things we Things that are
want to try out irrelevant Develop prototype • Develop prototypes 108
• Use different kinds of prototypes 111
• Boxing and shelfing 113
• Hold prototyping workshop 115
Test • Test procedure 118
• Use feedback-capture grid 123
• Conduct A/B testing 124
• Experiment grid 128
Reflect • Use retrospective board 44
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