Page 330 - MARSIUM'21 COMP OF PAPER

Jamy Ong & Adaviah (2022)

26 to 30 years old 45 25.1
Above 30 years old 15 8.4
SPM or equivalent 25 14

Diploma 53 29.6

Education Degree 80 44.7
Master/MBA 18 10.1
PhD/DBA 3 1.7
Malay 58 32.4

Chinese 88 49.2
Ethnicity
Indian 32 17.9
Others 1 0.6
Daily basis 2 1.1

Weekly basis 17 9.5
How often do you use the J&T Monthly basis 31 17.3
Express Malacca services?
Few times a year 78 43.6

Once a year 51 28.5

Standard Delivery Services 94 52.5

Multi-Pieces Shipment 25 14
(MPS)

Cargo Shipping Service 12 6.7
Which type of shipping do you
use most often?
International Shipping 35 19.6
Services

Cash On Delivery Services 7 3.9

Heavy goods transportation 6 3.4
service
Table 4.2 Profile of Respondents

4.3 Descriptive Analysis
A total of 179 questionnaires are gathered and inserted into IBM SPSS system to perform the descriptive analysis. Table below
shows the interpreted data using table and chart format. The frequency and percentage group of respondents based on frequency
are shown in the descriptive statistics of this research. In all variables, the number of responses was valid.
N Minimum Maximum Mean Std. Deviation
Statistic Statistic Statistic Statistic Statistic
Tangible 179 2.33 5.00 3.4879 .63429
Assurance 179 2.25 4.75 3.5405 .69869
Responsiveness 179 2.00 4.67 3.4115 .61512
Reliability 179 1.75 4.75 3.4036 .75336
Empathy 179 1.75 4.75 3.3855 .74870
CS 179 2.40 4.40 3.3810 .62051
Valid N (listwise) 179

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