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improve to increase their customer's satisfaction. The other variables, namely the quality of the setting, proved that it could not significantly
influence customer satisfaction. It means whether the quality of the setting is good or bad, customers will be satisfied overall with the
company.

■ 6.0 ACKNOWLEDGEMENT

The researchers expressed their appreciation and sincere gratitude to Dr Mazilah Binti Abdullah, the thesis supervisor, who provided
suggestions and valuable support during this research preparation. Besides,the researcher also thanks to the Dr. Noor Hazarina Hashim and
Prof Dr Rohaizat Baharun, experts in the field of marketing, for conducting the expert validity in this study. Moreover, the researchers are
also eager to thank parents and friends for their continued support. In addition, the researcher thanks Daily Happy Otak Otak for giving
support in distributing the questionnaire and thanks to customers of the company give cooperating in answering the questionnaire.

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