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Cristo Cristo, M., Saerang, D. P., & Worang, F. (2017). The influence of price, service quality, and physical environment on customer
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difference approach, International Journal of Hospitality Management, vol. 30, no. 2, pp. 252–261.

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Fornell, C. and Wernerfelt, B. (1988), “A model for consumer complaint management”, Marketing Science, Vol. 7 No. Summer, pp.
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Gagić, S., Tešanović, D., & Jovičić, A. (2013). The vital components of restaurant quality that affect guest satisfaction. Turizam, 17(4),
166-176.

Garg. (2014). Mechanic Clues vs Humanic Clues: Students’ Perception towards Service Quality of Fast Food Restaurants in Taylor’s
University Campus, Procedia-Social and Behavioral Sciences, vol. 144, no. 1, pp. 164–175.

Garg, A., & Kumar, J. (2017). Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation
Restaurant at Taylor‘s University, Malaysia. European Journal of Tourism, Hospitality and Recreation, 8(2), 96–
106. https://doi.org/10.1515/ejthr-2017-0009

Garson, G. D. (2012). Testing statistical assumptions. Asheboro, NC: Statistical Associates Publishing.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th Edt). In New
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Hanaysha, J. (2016). Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in the fast-food
restaurant industry. Journal of Asian Business Strategy, 6(2), 31-40.

Han, H. and Ryu, K. (2007), “Moderating role of personal characteristics informing restaurant customers’ behavioural intentions – an
upscale restaurant setting”, Journal of Hospitality & Leisure Marketing, Vol. 15 No. 4, pp. 25-54.

Han, H. and Ryu, K. (2009), “The roles of the physical environment, price perception, and customer satisfaction in determining customer
loyalty in the restaurant industry”, Journal of Hospitality and Tourism Research, Vol. 33 No. 4, pp. 487-510.

Hare, C. (2003).“The food-shopping experience: a satisfaction survey of older Scottish Consumer”, International Journal of Retail &
Distribution Management, Vol. 31 Nos 4/5, pp. 244-55.

He, Y. and Song, H. (2009), “A mediation model of tourists’ repurchase intentions for packaged tour services”, Journal of Travel Research,
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Heskett, J. R., Sasser, W. E., & Schlesinger, L. (1997). The service profit chain: How leading companies link profit and growth to loyalty,
satisfaction, and value. Free Press, New York.

Howard, J.A. and Seth, J.N. (1969), The Theory of Buyer Behaviour, John Wiley & Sons, Inc., New York, NY.

Huddleston, P., Whipple, J., Mattick, R. N., & Lee, S. J. (2009). Customer satisfaction in food retailing: comparing speciality and
conventional grocery stores. International Journal of Retail & Distribution Management.

Hwang, J., & Zhao, J. (2010). Factors influencing customer satisfaction or dissatisfaction in the restaurant business using AnswerTree
methodology. Journal of Quality Assurance in Hospitality & Tourism, 11(2), 93-110.

I. Norhati and N. H. Fadzil. (2013). Informal setting for learning on campus: usage and preference, Procedia-Social and Behavioral
Sciences, vol. 105, pp. 344–351.

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