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CONTENTS xi
Chapter 14: Shaping Culture and Values 420 Leadership at Work: Walk the Talk 446
Organizational Culture 422 Leadership Development: Cases for Analysis
What Is Culture? 422 Lisa Benavides, Forest International 447
Leader’s Self-Insight 14.1 423 Acme and Omega 448
Importance of Culture 424 References 449
In the Lead 425
Consider This! 426 Chapter 15: Leading Change 452
Culture Strength, Adaptation, and Change or Perish 454
Performance 426 Leader’s Self-Insight 15.1 455
Adaptive Cultures 427 In the Lead 456
Leader’s Self-Insight 14.2 428 Leading a Major Change 456
The High-Performance Culture 429
Leading Everyday Change 459
Cultural Leadership 430
Leader’s Self-Insight 15.2 460
Ceremonies 431
In the Lead 461
Stories 431
Leading for Innovation 462
Symbols 432
The Creative Organization 463
Specialized Language 432
Selection and Socialization 432 In the Lead 465
Daily Actions 433 Leader’s Self-Insight 15.3 466
The Competing Values Approach to Leading Creative People 466
Shaping Culture 434 Implementing Change 470
Adaptability Culture 434 Consider This! 471
Achievement Culture 435
Tools for Implementation 471
In the Lead 435 Leader’s Bookshelf 472
Clan Culture 436
In the Lead 473
Bureaucratic Culture 436
The Two Faces of Change 474
Ethical Values in Organizations 437
Leadership and Downsizing 474
Leader’s Self-Insight 14.3 438
Summary and Interpretation 475
Values-Based Leadership 439
Discussion Questions 476
Personal Ethics 439
Leadership at Work: Organizational Change Role Play 477
In the Lead 439
Leadership Development: Cases for Analysis
Leader’s Self-Insight 14.4 440
Southern Discomfort 478
Spiritual Values 442
MediScribe Corporation 479
Leader’s Bookshelf 443
References 480
Summary and Interpretation 444
Discussion Questions 445 Index 483

