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               CONTENTS                                                                                   vii
               Leadership at Work: Past and Future       125    Chapter 6: Courage and Moral Leadership   162
               Leadership Development: Cases for Analysis       Moral Leadership Today                  164
                  International Bank                     126      The Ethical Climate in U.S. Business   164
                  The Deadlocked Committee               127      What Leaders Do to Make Things Go Wrong   165
               References                                128    Leader’s Self-Insight 6.1               166
                                                                Acting Like a Moral Leader              167
               Chapter 5: Leadership Mind and Heart     130     In the Lead                             169
               Leader Capacity versus Competence        132     Becoming a Moral Leader                 170
               Mental Models                            133     In the Lead                             170
                  Assumptions                           134
                                                                Leader’s Bookshelf                      172
               In the Lead                              134
                                                                Servant Leadership                      173
                  Changing Mental Models                135
                                                                  Authoritarian Management               174
               Developing a Leader’s Mind               136       Participative Management               174
               Leader’s Bookshelf                       137       Stewardship                            175
                  Independent Thinking                  137       The Servant Leader                     176
                  Open-Mindedness                       138     Leader’s Self-Insight 6.2               177
               Leader’s Self-Insight 5.1                139     In the Lead                             178
               Consider This!                           140     Leadership Courage                      179
                  Systems Thinking                      141       What Is Courage?                       179
                  Personal Mastery                      142
                                                                Consider This!                          180
               Emotional Intelligence—Leading with                                                      181
               Heart and Mind                           143     In the Lead
                                                                  How Does Courage Apply to Moral
                  What Are Emotions?                    144
                                                                  Leadership?                            182
                  The Components of Emotional Intelligence   145
                                                                Leader’s Self-Insight 6.3               183
               In the Lead                              147
                                                                  Finding Personal Courage               184
                  The Emotionally Competent Leader      148
                                                                Summary and Interpretation               187
               Leader’s Self-Insight 5.2                149
                                                                Discussion Questions                     187
                  The Emotional Intelligence of Teams   150
                                                                Leadership at Work: Scary Person         188
               Leading with Love versus Leading
               with Fear                                150     Leadership Development: Cases for Analysis
               Leader’s Self-Insight 5.3                151       Young Leaders Council                  188
                  Fear in Organizations                 152       The Boy, the Girl, the Ferryboat Captain, and the Hermits   189
                  Bringing Love to Work                 152     References                               190
               In the Lead                              153
                  Why Followers Respond to Love         154     Chapter 7: Followership                  192
               Summary and Interpretation                155    The Role of Followers                   194
                                                                  Styles of Followership                 194
               Discussion Questions                      156
                                                                Leader’s Self-Insight 7.1               196
               Leadership at Work: Mentors               156
                                                                Consider This!                          198
               Leadership Development: Cases for Analysis
                                                                  Demands on the Effective Follower      198
                  The New Boss                           157
                                                                In the Lead                             199
                  The USS Florida                        158
                                                                Developing Personal Potential           200
               References                                159
                                                                  From Dependence to Independence        201
                                                                  Effective Interdependence              202
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