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CONTENTS ix

Leader’s Self-Insight 9.3 274 Leader’s Self-Insight 10.3 316
Selecting Rich Communication Channels 274 Summary and Interpretation 317
The Continuum of Channel Richness 275 Discussion Questions 318
Effectively Using Electronic Communication Leadership at Work: Team Feedback 318
Channels 277
Leadership Development: Cases for Analysis
Using Stories and Metaphors 278
Valena Scientific Corporation 319
Informal Communication 280
Burgess Industries 321
Communicating in a Crisis 281
References 322
In the Lead 283
Summary and Interpretation 283 Chapter 11: Developing Leadership
Discussion Questions 284 Diversity 324
Leadership at Work: Listen Like a Professional 284 Leading People Who Aren’t Like You 326
Leadership Development: Cases for Analysis Challenges Minorities Face 326
The Superintendent’s Directive 286 Leader’s Self-Insight 11.1 327
Imperial Metal Products 287 Leader’s Self-Insight 11.2 329
References 288 In the Lead 332
Chapter 10: Leading Teams 290 Diversity Today 332
Definition of Diversity 333
Leader’s Bookshelf 292
The Value of Organizational Diversity 334
Teams in Organizations 293
In the Lead 334
What Is a Team? 293
Leader’s Bookshelf 335
Consider This! 294
Consider This! 336
How Teams Develop 295
In the Lead 297 Ways Women Lead 337
Women as Leaders 337
Team Types and Characteristics 297
Is Leader Style Gender-Driven? 338
Traditional Types of Teams 297
In the Lead 339
Understanding Team Characteristics 300
In the Lead 300 Global Diversity 339
The Sociocultural Environment 339
In the Lead 302
Social Value Systems 340
Leadership and Team Effectiveness 303
Leader’s Self-Insight 11.3 341
Team Cohesiveness and Effectiveness 303
Developing Cultural Intelligence 342
Leader’s Self-Insight 10.1 304
Leadership Implications 343
In the Lead 305
Stages of Personal Diversity
Meeting Task and Socioemotional Needs 305 Awareness 344
The Team Leader’s Personal Role 307
Personal Qualities for Leading
Leader’s Self-Insight 10.2 308 Diverse People 345
The Leader’s New Challenge: Virtual and In the Lead 346
Global Teams 309
Summary and Interpretation 347
Virtual Teams 309
Discussion Questions 348
Global Teams 311
Leadership at Work: Personal Diversity 348
In the Lead 311
Leadership Development: Cases for Analysis
Handling Team Conflict 313
Northern Industries 349
Causes of Conflict 314
Styles to Handle Conflict 314 The Trouble with Bangles 350
Other Approaches 315 References 351