Page 86 - Essentials of Nursing Leadership and Management, 5th Edition

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chapter6 CikguOnline

Getting People

to Work Together

OBJECTIVES OUTLINE
After reading this chapter, the student should be able to: Communication
■ Describe the basic listening sequence and principles for The Basic Listening Sequence
effective communication. Principles for Effective Communication
■ Identify barriers to effective communication. Assertiveness in Communication
■ Discuss strategies for communication with colleagues and Barriers to Effective Communication in the Workplace
patients in health-care settings.
Physical Barriers
■ Provide positive and negative feedback in a constructive Psychological Barriers
manner.
Semantic Barriers
■ Respond to feedback in a constructive manner.
Gender Barriers
■ Evaluate the conduct of performance appraisals.
■ Participate in formal peer review. Communication With Colleagues
Information Systems and E-Mail
Computerized Systems
E-Mail
Reporting Patient Information
Change-of-Shift Report
Team Conferences
Communicating With Other Disciplines
Communicating with the Health-Care Provider
SBAR
Health-Care Provider Orders
Communicating With Patients and Their Families
Feedback
Why Do People Need Feedback?
Guidelines for Providing Feedback
Provide Both Positive and Negative Feedback
Give Immediate Feedback
Provide Frequent Feedback
Give Negative Feedback Privately
Be Objective
Base Feedback on Observable Behavior
Include Suggestions for Change
Accept Feedback in Return
Seeking Evaluative Feedback
When Is Evaluative Feedback Needed?
Responding to Evaluative Feedback
Performance Appraisal
Procedure
Standards for Evaluation
Peer Review
Fundamentals of Peer Review
A Comprehensive Peer Review System
Conclusion
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