Page 340 - ANUAL REPORT MOH 2017

• QUALITY ASSURANCE PROGRAM (QAP)
In year 2002, two (2) services were incorporated under Quality Assurance Programs (QAP) namely
FEMS and BEMS. Subsequently three (3) other services namely CWMS, CLS and LLS were included
since October 2006. This QAP is such that the plan and management of quality control could be taken
up by all services. So that, the quality of all services could be improved continuously with the help of
monitoring tools such as the Central Management Information System (CMIS) at all level be it at hospital,
state, consortia or national level. The QAP report is assessed and analysed yearly and presented to
the MoH Quality Assurance Committee yearly.

• CONTRACTOR’S PERFORMANCE ASSESSMENT (CPA)
The performance of the Concession Company in delivering the services will be assessed and reported
quarterly (3 monthly) bases by the State Operation Engineer in the CPA Report. Table 8 shows the
Contractor’s Performance Assessment (CPA).

Table 8
Contractor Performance Assessment (CPA) 2017

CPA Marks (%)
Concession Company
Jan – Apr May - Aug
Radicare Malaysia Sdn Bhd 90.61 86.86
Edgenta Mediserve Sdn Bhd 94.14 92.04
Medivest Sdn Bhd 73.55 69.31
Sedafiat Sdn Bhd 94.82 94.85
One Medicare Sdn Bhd 92.00 93.74
Source: Engineering Services Division, MoH
• KEY PERFORMANCE INDICATOR (KPI)
Medical equipment and systems, and facilities at the hospital should be ensured to be functional and can
be used in the delivery of effective health services. In line with the motto of the “People First, Performance
Now”, it is important to prevent disruption to the delivery of services to patients and consumers.

Achieving maximum uptime of equipment, systems and facilities for the year of 2017 is 98.75 per
cent achieving the uptime target due to ageing factor, major repairs and other reasonable causes of
breakdown. Table 9 shows Equipment to Achieve the Specified Uptime for Each Equipment for 2013
to 2017.

Table 9
Equipment to Achieve the Specified Uptime for Each Equipment for 2013 to 2017
Items 2013 2014 2015 2016 2017
Number of equipment/systems/facilities 442,695 461,352 417,498 430,595 434,677
achieve uptime
The total number of equipment/systems/ 477,235 510,752 428,909 438,972 440,972
facilities that are monitored in the QAP PSH
% of equipment/systems/facilities to achieve 92.76% 90.33% 97.34% 98.09% 98.75%
uptime
Target % e of equipment / systems / facilities 92.00% 92.00% 92.00% 92.00% 92.00%
to achieve uptime
Source: Engineering Services Division, MoH

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 339