Page 341 - ANUAL REPORT MOH 2017

CLINICS SUPPORT SERVICES (CSS)
Engineering Services Division (ESD) has implemented a CSS project at selected health clinics
throughout the country. The project involved four (4) services that are Facility Engineering Maintenance
Services (FEMS), Biomedical Engineering Maintenance Services (BEMS), Cleansing Services
(CLS) and Clinical Waste Management Services (CWMS). The scope of the projects included the
implementation of Planned Preventive Maintenance (PPM) and Corrective Maintenance (CM) works.
Table 10 provides summary information on the above projects. Facility engineering management is
used for the development, implementation and monitoring of CSS activities as well as upgrading of
health clinics facilities to ensure that health facilities work in good and safe condition.

Table 10
Summary Information on Clinic Support Services Pilot Projects (CSS) and Repair &
Upgrading Works for Health Clinics
Scope Of No Of Selected
State Contract Period
Services Clinics
Pahang FEMS, BEMS, 1 July 2010 – 30 June 2011 (Pilot) 10
CWMS & CLS
18 June 2012 – 17 June 2013 10
(Extension)
1 Sep 2014 – 31 August 2015 10
(Extension)
1 Februari 2016-31 Disember 2018 10
Sarawak FEMS, BEMS, 15 March 2012 – 14 March 2013 17
CWMS & CLS (Pilot)
15 August 2013 -14 August 2016 17
(Extension)
15 August 2016 – 14 August 2017 17
(Extension)
1 Disember 2016 – 30 November 21
2019
Sabah FEMS, BEMS, 15 November 2013- 14 Nov 2015 20
CWMS & CLS (Pilot)
15 April 2016- 14 April 2017 20
Perlis, Kedah, Pulau FEMS, CWMS 1 July 2015 – 30 June 2018 118
Pinang, Perak, Selangor, & CLS
W.P Kuala Lumpur,
Terengganu, Kelantan,
Johor, Melaka dan
Negeri Sembilan

Source: Engineering Services Division, MoH

• CONTRACTOR’S PERFORMANCE ASSESSMENT (CPA)
The performance of the Company in delivering the services will be assessed and reported every six
months by the State Operation Engineer in the CPA report. Figure 7 shows the semi-annual Contractor’s
Performance Assessment (CPA) for year 2017. The Contractor performance is evaluated base on total of
work order been carried out under PPM, the planning versus implementation of Corrective Maintenance
and Customer Satisfaction Survey.

340 ANNUAL REPORT 2017 MINISTRY OF HEALTH MALAYSIA