Page 344 - ANUAL REPORT MOH 2017

ii. Technical Evaluation Committee to evaluate e-tender documents for GAP equipment supply to
Government clinics.
iii. Auditing program at these selected clinics in each state to observe the effectiveness of program
implementation at KK/KP Setapak, KK/KP Presint 9, KK Presint 11, KK Presint 14 (Wilayah
Persekutuan Putrajaya), KK/KP Salak (Selangor), KK/KP Masjid Tanah (Melaka), KK/KP Rengit,
KD Sungai Merlong (Johor), KK/KP Kuarters KLIA (Negeri Sembilan), KK/KP Pokok Assam (Perak),
KK/KP Tanah Puteh (Sarawak) and KP Tuaran (Sabah)
iv. Project Monitoring Committee (PMC) to resolve operation issues which require decision making
from top management of MoH.
v. Workshop on MEET Competency on program implementation and establishing awareness to State
Engineers and Assistant Engineers who are involved in the program
- Module 1: Standard Operation Procedures (SOP) for MEET Program.
- Module 2: MEET Monthly Report (MMR) and CAMMS
- Module 3: Technical audit
vi. Site visit to clinics involved in renovation works.

• CONCESSION PERFORMANCE ASSESSMENT (CPA)
To ensure that the maintenance of biomedical equipment is being carried out properly, Quantum Medical
Solution Company (QMS) must adhere to four (4) agreed Key Performance Indicators (KPI) which are
Response Time, Repair Time, Scheduled Maintenance and Uptime Guarantee

i. KPI RESPONSE TIME
Throughout the year 2017, total of 22,190 work requests were made by the clinics listed under MEET
program and a total of 20,759 (94 per cent) of the work requests were compliant with response time
KPI. These achievements are still below the KPI target set at 95 per cent. Figure 8 shows the response
time statistics compliance with the KPI for the year of 2017.

ii. KPI REPAIR TIME
Throughout the year 2017, a total of 22,190 work requests were made by the clinics listed under MEET
program and total of 15,332 (69 per cent) of the work request were compliant with repair time KPI.

Figure 8
Response Time Statistic Comply with KPI for The Year of 2017

Source: Engineering Services Division, MoH

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 343