Page 346 - ANUAL REPORT MOH 2017

vi. KPI UPTIME GUARANTEE
Uptime analysis and calculation is performed based on a total of 41,312 equipment after excluding
equipment beyond 15 years of age as well as equipment which do not have purchase date information.
A total of 9,505 equipment is under the category of Basic Equipment (BA), 1,240 under category of
Critical Equipment (CR) and 30,567 equipment under the category of Patient Support (PS). Table 13
and Figure 11 shows the percentage of achievement (%) compliance with KPI Uptime, 1st Level and
2nd Level by equipment group and age of the equipment.

Table 13
Uptime Status for Year 2017

Comply with KPI Comply with KPI
Age of
Equipment Total Equipment Uptime 1st Level Uptime 2nd Level
Group Equipment No. of No. of
(Year) % %
Equipment Equipment
0 to 5 2,630 99.25
BA 9,505 6 to 10 5,062 99.57 9,490 99.84
10 to 15 1,771 99.89
0 to 5 303 87.57
CR 1,240 6 to 10 647 91.90 1,204 97.10
10 to 15 170 89.47
0 to 5 6,027 92.75
PS 30,567 6 to 10 15,130 92.59 29,655 97.02
10 to 15 7,285 94.27
Total 41,312
Source: Engineering Services Division, MoH

Figure 11
Uptime Status for Year 2017

Uptime Status for Year 2017
100
90
80 KPI
70 Benchmark
Percentage % 50
60
90%
40
30
20 BA
CR
10 PS
0
0 to 5 6 to 10 11 to 15 0 to 15
1st Uptime Level 2nd Uptime Level

Age of Equipment

Source: Engineering Services Division, MoH

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 345