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Charity Points of Contact

Veterans’ Gateway

Veterans’ Gateway provides a single point of contact for veterans seeking advice and support.
They put veterans and their families in touch with the organisations best placed to help with the
information, advice and support they need – from healthcare and housing to employability,
finances, personal relationships and more.

Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities,
including The Royal British Legion, SSAFA – the Armed Forces charity, Poppyscotland, Combat
Stress and Connect Assist. Their connection with additional key referral partners and information
organisations – both within and outside the Armed Forces sector – means they can get you to the
right organisation who can help.

Funded by The Armed Forces Covenant, this is the first time a group of this kind has come
together formally to deliver a service to help the Armed Forces community.

Getting in touch:
You can speak to one of their team by phone or email. Their number is Freephone 0808 802 1212
or Text 81212 in the UK. From overseas they suggest you select the Live Chat option on their
website to avoid any costs:

Their team is available 24 hours a day, 7 days a week, to put you in touch with the help you need,
or direct you to the information you are looking for.

Website: https://www.veteransgateway.org.uk/

SSAFA (The Armed Forces charity)

In recognition of their service to the Nation, SSAFA works to ensure that the needs of the Armed
Forces, veterans and their families are met in an appropriate and timely way.
Our mission:
We exist to relieve need, suffering and distress amongst the Armed Forces, veterans and their
families in order to support their independence and dignity.

SAFA Forcesline is a free and confidential telephone helpline and email service that provides
support for serving (regulars and reserves) and ex-service men and women from the Armed
Forces and for their families. As an independent charity, SSAFA is not part of the military chain
of command. Forcesline can be accessed from anywhere in the world.

Forcesline is a confidential listening and signposting service that is independent of the military
chain of command. In the majority of cases, anything that you tell us will be kept private and
between you and our staff.

Your personal data will be treated as strictly confidential and will only be shared with other teams
in SSAFA in order to carry their service or for purposes connected with the charity. We will only
share your data with third parties outside of the charity with your prior consent.

They are open 09:00 - 17:00 Monday to Friday.
UK: 0800 731 4880
Cyprus: 800 91065
Falkland Islands: #6111
Rest of the world: +44 (0)207 463 9292

To call from Operational Theatres: use Paradigm's phone system and dial the appropriate access
number then enter *201 at the PIN prompt.

Website: https://www.ssafa.org.uk/

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