Page 19 - MS Year in Review 2020

 How can we change or adapt our services in order to remain in business or

generate maximum revenues?

Level of the Pyramid: Resources

 What resources we can capitalize on in order to support us in this difficult
situation?

Level of the Pyramid: Operational systems

 How can we optimize processes and operations in order to increase
capacity and reduce costs?

Level of the Pyramid: Management Systems

 How should we change our structure in order to increase effectiveness?
 What would be the challenges our leaders will have to deal with and how

can we support them?
 What are the KPIs and performance goals, which will measure our success

in this situation?

Level of the Pyramid: Culture

 How can we boost morale and practice of the company values?
 What new norms will support our success in these difficult times?

Scenario 3: Prolonged Economic Disruption

Level of the Pyramid: Business foundation

 How will our business change?
 What new markets and market niches may occur for us?

 What new needs will emerge that are within our area of business and what
new opportunities this creates?
 Which of the current needs of our clients will change and what risks does
this create for us?

 What can make us successful in this new environment?

Level of the Pyramid: Markets

 How will our market change?

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