Page 62 - MODULE QUALITY TOOLS DMQ 30262
P. 62
DMQ 30262
Solution:
Figure 4.9 Example of force field analysis
SUMMARY
In this chapter we have studied the others tool for performance and measurement:
1. Spider charts
2. Balanced Scorecard
3. Why-why diagram
4. Force-Field analysis
REFERENCES
1. Foster, S.T. 2005. Managing Quality: An Integrative Approach, 3 Ed. USA, Pearson
rd
Education International.
2. Goetsch, D.L. 2003. Introduction to Total Quality Management for Production,
th
Processing and Services, 4 edition. New Jersey, Pearson Education International.
KKTM Kuantan 61 DMQ 30262
