Page 64 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

Phase 1: Identify the Opportunity

The objective of this phase is to identify and prioritise opportunities for improvement.

It consists of three parts: identify the problem, form the team and define the scope.

Problem identification answers the question, “What are the problems?” The answer

leads to those problems that have the greatest potential for improvement and have
the greatest need for solution. Problems can be identified from a variety of inputs,
such as the following:

 Pareto analysis of repetitive external alarm signals, such as field failures,
complaints and returns.

 Pareto analysis of repetitive internal alarm signals, for example, scrap, rework,
sorting, and the 100% test.

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F i g u r e 5 . 1 C o n t i n u o u s P r o c e s s I m p r o v e m e n t C y c l e
Figure 5.1 Continuous Process Improvement Cycle
 Proposal from key insiders, such as managers, supervisors, professionals, and
union stewards.
 Proposal from suggestion schemes.
 Field study of user’s needs.
 Data on performance of competitors (from users and from laboratory tests).
KKTM Kuantan 63 DMQ 30262