Page 88 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

5.3.3 Why Apply Eight Disciplines of Problem Solving (8D)

The 8D methodology is so popular in part because it offers your engineering team a consistent,

easy-to-learn and thorough approach to solving whatever problems might arise at various
stages in your production process. When properly applied, you can expect the following
benefits:

 Improved team oriented problem solving skills rather than reliance on the individual

 Increased familiarity with a structure for problem solving
 Creation and expansion of a database of past failures and lessons learned to prevent
problems in the future

 Better understanding of how to use basic statistical tools required for problem solving
 Improved effectiveness and efficiency at problem solving

 A practical understanding of Root Cause Analysis (RCA)
 Problem solving effort may be adopted into the processes and methods of the
organization

 Improved skills for implementing corrective action
 Better ability to identify necessary systemic changes and subsequent inputs for change
 More candid and open communication in problem solving discussion, increasing

effectiveness
 An improvement in management’s understanding of problems and problem resolution

8D was created to represent the best practices in problem solving. When performed correctly,
this methodology not only improves the Quality and Reliability of your products but also
prepares your engineering team for future problems.

5.3.4 When to Apply Eight Disciplines of Problem Solving (8D)

The 8D problem solving process is typically required when:

 Safety or Regulatory issues has been discovered

 Customer complaints are received
 Warranty Concerns have indicated greater-than-expected failure rates
 Internal rejects, waste, scrap, poor performance or test failures are present at

unacceptable levels

KKTM Kuantan 87 DMQ 30262