Page 34 - 100 - HR Management Manual
P. 34
Lead Tech:
In addition to having better than average technical skills and knowledge the lead tech must have an
understanding of how to LEAD people. They also must be willing to learn how the stats reflect the
results of their position.
They must NOT be acting as a dictator or “boss”, but as a supporter in training and corrections for their
juniors. They must be good listeners while still having very high expectations from their area and
juniors. They must be ENTHUSIASTIC about getting others to be better in their jobs.
WHERE THE RECEPTION CANDIDATES ARE NOW:
Where working: They are most likely already working for us and are very good at
communication skills both with clients and fellow staff. They may also be working at a multi-
doctor practice locally.
Where living: Within a 30 minute commute
Why they will like Legacy Vet: They will like our quality level of medicine and doctors that follow
similar procedures. They will like the consistency of our procedures and the equipment. They
will like the building.
Why they will like our position: They will like the structure of our appointments and surgeries.
They will like our focus on quality care. They will like that the tech, TA’s and receptionists get
along with each other.
They will be attracted to the job because of the clear outlines of the job that makes it easy for
them to complete which as a result gives them time to bond with clients and see happy pets.
Page | 32
Copyright © 2018 Julius IP, LLC. All Rights reserved. No part of this book may be reproduced by any
means, nor transmitted, nor translated into machine language without written permission.
