Page 35 - 100 - HR Management Manual
P. 35
Lead Receptionist:
The lead receptionist must have proven positive customer service experience. As with the other
department heads they must be enthusiastic about LEADING others rather than acting as their boss.
They must be able to look at problems as a challenge in how they can be solved and prevented long
term.
They must have an understanding of stats and how the results of their juniors will be shown in stats.
They must have accountability for the performance of their juniors. The primary role of this positon is
training and corrections for the receptionists in order to get appointments booked.
WHERE THE LEAD RECEPTION CANDIDATES ARE NOW:
Where working: They are likely already working for us and will be promoted from within.
Where living: Within a 30 minute commute
Why they will like Legacy Vet: They will like the separate check-in/out and duties listed out.
They will like the organization of the reception area. They will like that their job involves work
with PEOPLE and pets.
Why they will like our lead receptionist position: They will like feeling like a leader to the
reception area in order to keep it easy and smoothly flowing with clients. They will like the
organization of the paperless records, monthly duties listed and clear training guidelines for
receptionists.
They will be attracted to the job because of the clear outlines of the job that makes it easy for
them to complete which as a result gives them time to bond with clients and see happy pets.
Page | 33
Copyright © 2018 Julius IP, LLC. All Rights reserved. No part of this book may be reproduced by any
means, nor transmitted, nor translated into machine language without written permission.
