Page 32 - 100 - HR Management Manual
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Client Coordinator:
Experience in customer service and proper communication is a must for this position. They should have
GREAT communication skills in dealing with all types of people. They should be excited about TALKING
to people with the goal of getting pets the pets the best care. They should be good listeners and able to
communicate their message in clear, SHORT, easy-to-understand language.
Ideally this individual would have worked previously as a technician but now prefers the more client
communication part. They should enjoy talking on the phone.
The must also be very organized and able to work alone. Ideally they would have an understanding of
sales, e-mail marketing, and dealing with upset customers.
WHERE THE CC CANDIDATES ARE NOW:
Where working: These candidates are typically working in a vet practice as a tech or
receptionist for more than 10 years. They are usually not overly interested in working directly
with holding pets any longer. They have done it so long they want to more of a communication
role. They often times are tired of the hectic pace and difficult pets. They now want to talk to
clients about the experiences they have had and seen over the many years. They like helping
clients to get their pets care or convince clients to get great services who would have otherwise
not.
Where living: They are currently living within a 30 minute drive of our practice.
Why they will like Legacy Vet: They will love the organized way we operate. They will like our
reputation as the BEST.
Why they will like our position: They will love that this is a unique position not typically present
in other clinics. They will like that they can talk to clients and help pets without all of the
physical labor. They should like seeing stats and the overall results of their efforts.
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