Page 81 - 100 - HR Management Manual

Tech Assistants: Have them assist the Lead Tech for a couple of hours-
specifically have them restrain/hold an animal and note how well they
can put the animal at ease & calm them down. Have them listen to a
staff member make a couple of “Nurse to Calls” from the Follow-Up List
in AVImark. Listen to and note how well they communicate on their
observation interview form.

Experienced tech: Run them through their skills one after the other to
demonstrate their skill sets. Give them a set of protocols and have them
read it & perform the function quickly & easily. Have them listen to a
staff member make a couple of nurse to calls and them have them make
a couple. Note how well they communicate.

Execs and Managers: Ask them to call a couple of clients using the
above activation script and ask them to find a certain junior and ask the
candidate to get this junior to complete a small project (stocking exam
rooms per procedure, making puppy/kitten packs per procedure,
organizing the storeroom per procedure, deep clean of grooming room,
etc). You are looking to see if they gave it to them in writing? Were
they polite? Did they give a deadline? Did the individual get it done?
Did the candidate do it for them? An exec should be expected to get
others to get a job done.

Doctors: They should be seeing appointments with techs after a 1-hour
introduction to AVImark records and appointment procedure. They
should be following the procedure with tech sheets, report cards, etc.
They should also be able to stay on time and keep medical records up to
date as they complete appointments. Clients and staff should enjoy
being around them.

Hour Three (If still eligible):

1. ED meets with direct supervisor (or individual that was
overseeing/conducting the observation interview). They meet in private
to determine both positives and negatives. If they have been
disqualified, the applicant can be dismissed politely. The Recruiter will
be in touch. If still eligible, we move forward below.

2. Quizzes: Receptionist, Tech, and TA
a. ED or Department Head has each candidate take a quiz (based
on their position) before leaving. They should take this quiz in

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