Page 9 - 100 - HR Management Manual
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Resources and Supplies Needed: This is one procedure that is constant, applies to EVERY
position, and ALL TIMES! For this reason, this is no specific supply, resource needed, or
checklist to assure it’s completed. It is simply how we operate. It is a state of mind.
In some positions actions taken for organization could be happening every 2 minutes for the
entire shift. For example, a treatment tech will have to organize samples and equipment back
to where everything belongs after patient and every procedure. (putting away trash, clippers,
blood samples, etc.)
In other positions this could be something is required every 30-60 minutes, like for the owner,
doctors, ED, and ED. In these cases, the individual will be organizing between each
project/patient, organizing when papers come in, when e-mails come in, etc.
Waiting until lunch or the end of each day to organize in UNACCEPTABLE. The idea is to keep
the hospital organized at ALL TIMES, not just when we leave. To have an organized hospital
when we leave is pointless. We need it organized while we are there and working.
This organization procedure applies to ELECTRONIC FILES EXACTLY THE SAME AS WITH
PHYSICAL ITMES.
Why meticulously organized? Isn’t just organized enough?:
No. Behind patient care and client service there is NOTHING more important than keeping the
hospital clean and organized. The reasons why we need to be METICULOUSLY ORGANIZED AT
ALL TIMES are too many to list. The list below is not all inclusive but some of the primary
reasons why:
Pride: A meticulously organized hospital creates as sense of pride both clients and staff
Efficiency: A PROPERLY organized hospital saves us time. We can find things faster and
work faster
Great Staff Members: Great employees are attracted to an organized place to work.
Disorganized people prefer a mess and chaos…or don’t know how to keep organized.
Disorganized people HATE the idea of METICULOUS organization as a requirement. In
both cases it ATTRACTS the type of people we are looking for and REPELS those we are
not looking for.
More Clients: A meticulously organized practice creates shorter client wait times,
available products for their pets when needed, and ability to have a clear mind to make
decisions faster (clutter creates distractions and a cluttered mind).
Perception: Perception is reality! Clients judge us based on how organized we are, how
clean the hospital is, how long they wait, how much pride our staff has, etc., etc, etc.
They are not doctors and cannot easily judge the medical and surgical decisions we
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