Page 6 - 100 - HR Management Manual

BASICS OF BEING A GOOD MANAGER

Planning and Organization! Whether you are managing a group of doctors on specialized
surgeries or managing one small area of the hospital’s inventory you will NOT be successful
without great planning and METICULOUS organization.

As listed in our policies we have 3 top priorities….always and for all team members…in this
order:

1. Patient Care
2. Client Service
3. Cleanliness and Organization

Numbers 1 and 2 above are critical for on-the-floor positions. They are typically well accepted
by all staff member and understood as important. They are relatively easy to measure
objectively also (# of client complaints, # of bad reviews, medical record reviews, patient
records, etc.)

Number 3 is often times hard to measure. Cleanliness and organization is critical for both on-
the-floor positions AND administrative positions. The problem is that each and every individual
in the organization has a different understanding of HOW clean and HOW organized. They also

have different understandings of how important it is. This third highest priority is also typically
the FIRST thing that gets dropped when people get busy, stressed, or tired. This is typically also
the main thing people will do the bare minimum to get. They usually try to get by doing just
UNDER what is expected on this. It becomes something that needs CONSTANT focus that can
by hourly or every 5 minutes.

Why? There are two primary reasons:

1. Clients judge us by our cleanliness (smell, hair in corners, pet hair, etc.) and
organization (wait time, neatness of reception area, having items they need in stock,
finding items needed quickly, etc.)
2. Lack of organization leads to TONS wasted time (clients and staff) and an overwhelmed
feeling. If we cannot find items or don’t know if/when they have been ordered we
waste time and energy to figure it out. This wasted time multiplied hourly and among
all positions it leads to HOURS of wasted time per day. If we eliminate this wasted time
everyone feels better.
As an administrator or manager organization and planning is CRITICAL. You must keep a clean

work area, files, etc. You must PLAN time for programs, meetings, action plans, etc. This
organized planning should also include time for surprises. If you are spending a lot time on

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