Page 44 - Owners

17013 - INCLEMENT WEATHER PROCEDURE:

The nature of our business is that our patients need care regardless of the weather. In
the event of inclement weather (ex.: ice or flooding or other circumstances as determined
in the sole discretion of Dr. Julius or Executive Director which prohibits an employee from
traveling to work), employees are not required to work their scheduled shifts if they are
unable to safely report to work, but must notify their supervisor as soon as possible prior
to the start of the shift. Employees who are willing and able to work during inclement
weather will be allowed to work on an as needed basis. There will be no pay for time
missed due to inclement weather.

We have a few basic philosophies when deciding whether or not to limit hours open due
to inclement weather. The primary factor we consider is the ability for the public to be
able to bring their sick or injured pets to a vet that is open, especially our existing
clients. If the emergency clinic is NOT open we will make every effort to be available for
our patients that need during most if not all of those hours.

For example, if there is a snow storm often times the emergency clinic was closed
during daytimes. If your dog slipped on the ice and broke it’s leg where would you take
it to get help and control the severe pain? If we were closed you have to call around
until you find a vet hospital that was willing to be available to help you and your pet.
That vet should be us!

The other factors we consider is the nature and extent of the weather, the ability of the
number of team members that can make it to work, those team member’s skills, the
number of already hospitalized and boarding patients, etc.

In most cases we close a few hours early and open a couple hours late when we have
heavy snow or ice.

In the event we decide to close early, open late, or not open at all we need to do the
following:
1. Change the doctors’, grooming, tech, and boarding schedule in
AVImark accordingly
2. Call ALL clients that were already scheduled to reschedule. Call
ALL of the client numbers we have. Leave messages all any
numbers.
3. Call ALL client with patients schedule to go home today (and
tomorrow if limted hours tomorrow) and let them know what our
hours will be. If they need to keep their pet’s here another day
we will do it for no charge.

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