Page 101 - Client Coordinator

IMPORTANT Things to Remember:

 Complete ALL personal information on your client (this greatly increase payment compliance)
 The automatic withdrawal amount must be the same amount each time...do not round up!!
 Please, if possible, get two methods of payment and place a check in the box next to the main method of
payment on the payment plan form. This greatly increases payment compliance.
 Have your client as well as the practice representative sign the payment plan.
 For legal reasons NEVER allow your client to make changes to the Agreement and/or write anything other than
their name on the signature line.

“What If’s” with Vet Billing:
1. If the client is declined for our payment plan print them the “VetBilling Adverse Action for Credit Score
Letter”. This can also be found under “Forms” in the procedures manual. It is simply a letter to give
them.
a. There is also an option to have a Cosigner assist with payments
b. Cosigner must fill out a Soft Credit Check Form. Re-enter both party information into the
system, select “reload” to submit

2. If client calls our practice to change their bank information or to pay off their account
a. Staff will direct the client to call EBCS/Vetbilling.com at 410-252-9206 or 888-423-6906.
b. EBCS/Vetbilling.com handles all administrative functions of the payment plans.
3. If you or the client needs to contact VetBilling:
a. Legacy Veterinary Hospital Customer Service #: 800-766-1918
b. Customer Service # for your clients: 888-423-6906
4. If the CC, D of A, or ED needs assistance with the website or logging in.
a. See the “Vet Billing Full Large Manual CSR” under “Forms” in the procedures manual
b. See numbers below:

[101]