Page 102 - Client Coordinator

How to Check for Payment Received:

The client coordinator is responsible for checking his/her email at the appropriate time that Vetbilling
Remittance emails will be sent out notifying us of payment posts. The Remittance process takes place
twice a month, allowing us the opportunity to view payments that have been met. It is the Client
coordinators job to check the proper dates in search for those payments.

1. Go to your internet browser search bar and type in WWW. Vetbilling.com. You will be directed to
Vetbillings home page.
a. From there you will want to login. In the upper right
hand corner you will click on “Veterinarian Login”
b. It will direct you to a different webpage ( EBCS). You
will want to click on “member login” in the top right
hand corner
c. A box will pop up that says “view my account” This is
where you will type in your provided email address
and password that the D of A or ED has provided for
you. Click Login.
d. Once You have logged in, you will be directed to a page with 5 different tabs. Click on
“Payment Process Report” under the A/R Reports tab.
e. You’ll be directed to a page that says “payment process report. Under “daily report” click
on the bullet that is highlighted purple. (this should include the month, year and which
payment cycle you are checking on)
f. Once you click on the bullet, you will want to print 2 copies of the payment posted on the
page that loads.
g. Once you have printed 1 Copy of the first report, click the back button until you are back to
the page with the five tabs. From there you will want to click on “Remittance Reports”
under the A/R tab and Click on the Purple highlighted bullet. Print One copy of that report
as well.
h. Once you have both reports printed, go into AVImark under the client profile, click on the

single dollar sign at the top of the toolbar and click on.
i. A blue box will pop up that says “ Accounting for…….” You will be able to see their entire
invoice/ payment history.
j. To post a Vetbilling payment, you will right click inside the box, “Click NEW”. When the
“New Transaction” box pops up, you will click Vetbilling under “type of payment”, insert
the amount and select Drop Off for your doctor.
k. Once you have filled those three fields in with the correct information, click done. It will
then ask you if the client would like a receipt. Always click yes and print two copies. Staple
each report to a receipt.
l. Go back into AVImark under the clients record, and make a new follow up note. Title it
“Vetbilling Payment Posted” in the notes section you want to include the date that the
payment was posted, the amount that was posted and the amount due.
i. Example: “(Insert your tagged initials/time) posted payment on (Insert Date
amount was posted) direct deposit to our act for (Insert month) payment,
applied to O's account. Balance remaining thru Vetbilling – (Insert $$
Amount)”

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