Page 12 - Client Coordinator

 30 Days Past Due
o Send current statement along with First notice letter to clients with outstanding balances over
30 days. Service charges will be assessed
 Send Care Credit and/or Vet Billing Information
 First notice letter can be printed through AVIMARK
 Patient-Documents-Legacy Documents - Care Credit First Notice
 Use the Deceased Pet Care Credit Document if amount owed is for a deceased
pet
o Maintain copies of letters
 Scanned in AVIMARK as a File Attachment – “Care Credit First Notice”
 Prepare Folder with Client Last Name & Account # - Place hard copy of letter In Folder
o Start Accounts Receivable Collection Worksheet & Write-Off Authorization
 60 Days Past Due
o Send current statement along with Second notice letter to clients with outstanding balances
over 60 days. Service charges will be assessed
 Send Care Credit and/or Vet Billing Information
 Second notice letter can be printed through AVIMARK
o Maintain copies of letters + File Attachment “Care Credit Second Notice”
 90 Days Past Due (FINAL)
o Send current statement along with Final notice letter to clients with outstanding balances
over 90 days
th
 Provide a date of the 10 to the client for final collection before submission to Debt
Collector
 Additional service charges are to be assessed.
 Send Letter Registered Return Receipt – Make Xtra Copy of Receipt to maintain for file
 Maintain copies of letters + File Attachment “Care Credit Final Notice”

PREPARATION FOR COLLECTION PROCESS
 No Response from Client at 110 Days Past Due
o Prepare Account to be sent to collections and written off
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