Page 15 - Client Coordinator

Receive payment from collections department
 Under previous pet history which initially accrued debt, Type in Code DEBTCOL
 Place amount of check received as a Positive Entry
 Post account and process check
 Erase Alert in Client Account
 Under Client CID, Right Click, Select Change
 Under “Unnamed” Write BAD DEBT COLLECTED, Current Date, Amount (Your initials)

Drill Questions
1. Does Legacy Veterinary Hospital allow clients to not pay for services when rendered?
2. What payment options do we offer?
3. Who is responsible for maintaining Accounts Receivable? Who is responsible for sending accounts to
collection and writing off bad debts?
4. What are the days for the various notices?
5. How do you record Accounts Receivable steps and phone calls made to a client?
6. What is the industry standard for Accounts receivable?

[15]