Page 14 - Client Coordinator

 Cash Flow Starter (Valid for 24 months from date of order) costs approximately $ 399.00
which equates to 12 accounts.
 Transworld Systems Profit Recovery
o Includes 5 polite reminders (Distracted Payers) or
o Mixed media 3rd party collection letters every 14 days (Disrespectful
Payers)
 Accounts that are over 1 year old get automatically transferred to the Transworld
Systems Collections
 Percentage Collection Fee is 50% to Transworld, clinic gets 50%
 All collected money goes directly to Legacy Veterinary Hospital
 Online client portal for submitting and reporting with 24/7 access available upon account set up

Account Write Off in AVIMARK
 Go into Patient Account – Medical History – New
 Type in Code SVCCHG – Type in Total of Service charge accrued up to day of Write Off
 Make sure amount is Negative
 Type in Code BADDEBT – Type in Remaining Balance total
 Make sure amount is Negative
 Under Client Alert combine total of Service Charge & Balance Amount and write
 Account written off for $ xxxx.xx
 Inactivate Client & Patient (s) Accounts
 Severely old Debt will no longer be a factor. Bad debt accounts are now written off quickly
 Write offs will minimally affect monthly VSD numbers
 Overall result is a well-managed Accounts Receivable that is at industry standard or below

BAD DEBT COLLECTION

Client return for services - Client Alert will activate
 Tell client that before providing any services they are to pay full amount of outstanding balance
 Under previous pet history which initially accrued debt, Type in Code DEBTCOL
 Place total amount owed as a Positive Entry
 Post account, collect payment from owner
 Erase Alert in Client Account
 Under Client CID, Right Click, Select Change
 Under the section marked “Unnamed” Write BAD DEBT COLLECTED, Current Date, Amount (
Your initials)

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