Page 49 - Client Coordinator

3017 – Microchip Registrations

Result Statement: To ensure every patient who gets microchipped is registered online through our
Home Again portal and notify client at time of procedure that we will register
patient and membership is good for lifetime.

Primary Responsible Position: Client Coordinator

Participating Positions: All managers and Execs (in the absence of a Client Coordinator)

Why: This assures that if pet is ever lost, we can identify lost pet and notify owner and
return pet safely back to owner

When: The Techs or TA’s will bring the completed registered Home Again form
to client coordinator when they have a patient who has just been microchipped
or place in client coordinator box if absent to complete and register online.

What: The Client Coordinator will then notify owner that it has been completed and
time stamp in patient medical history microchip has been registered

How: Here are the listed steps to complete microchip registration

Tech/TA: All Techs and TAs are Responsible for having the client(s) fill out the
HomeAgain Microchip registration form before client and patient leave the
building. This usually takes place after a pet’s surgery, dental, or if client
Picks up from daycare or boarding and had microchip service done while in our
care.
o Techs/TAs will present HomeAgain Registration form to client.
They will have the Client fill out all necessary fields with the
correct information
o It is a Tech/TAs job to make sure each field is completed with
the Microchip ID sticker placed on the top right hand corner of
the form.
o Tech/Ta will then present to the client the Microchip ID card,
HomeAgain dog tag and the remaining microchip stickers that
were in the same package as the microchip. They will also give
the client the tear off at the bottom of the HomeAgain
registration form. This tear off is for clients only, it gives them
the option to buy a nicer tag than the one that is provided.

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