Page 46 - Client Coordinator

Content of Client E-Mail: Subject Line: “Limited Hours due to Inclement Weather on (Month, Day, Year)”

Body of Message:

“Due to inclement weather, we will be closing at (time) pm, today, (Month, Day,
Year). If you have a pet at our facility and cannot pick up, we will make sure
he/she has appropriate accommodations and is cared for at no additional cost.

If your pet has an emergency while we are closed please contact:

Center for Veterinary Specialty & Emergency Care
Address: 2700 Lake Vista Drive, Lewisville, TX 75067.
Phone: 972-820-7099, email: info@cvsecvet.com, website:
www.cvsecVET.com

We expect to resume normal business hours tomorrow, (Month, Day, Year).
Please stay safe and warm.”

OR

“Due to inclement weather Legacy Veterinary Hospital will not open today,
(Month, Day, Year). We are sorry for any inconvenience this may cause, but we
want to make sure our clients and staff do not take unnecessary risks in the ice
and snow. Rest assured we have staff at our facility caring for all pets.

If your pet has an emergency while we are closed please contact:

Center for Veterinary Specialty & Emergency Care
Address: 2700 Lake Vista Drive, Lewisville, TX 75067.
Phone: 972-820-7099, email: info@cvsecvet.com, website: cvsecVET.com

We expect to resume normal business hours tomorrow, (Month, Day, Year).
Please stay safe and warm.”

Drill/Quiz for “Inclement Weather”:
1. In your own words describe how you decide or when you may decide to close early or open late.
2. When do you notify the staff and clients? How for each? Can you notify earlier than that?
3. Have you practiced sending the client e-mail through Demandforce? Get a pass when you can.

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