Page 58 - Client Coordinator

3020 – Payment Plan Procedure

Result Statement: Both our clients and staff have two options for arranging payment plans for services they
cannot afford at this time. This procedure assures financial arrangements are made BEFORE the service(s) are
completed. This procedure allows pets to get care that otherwise may not. It also assures the hospital is not
losing money when providing those services.

For Clients and Employees:
 Individual must apply for Care Credit and/or VetBilling (see separate procedures).
 If approved: We follow the recommendations of Care Credit or Vet Billing.
 If declined: We make alternate treatment plans for the pet that the client or employee can
afford.

Drill:
1. Name the two types of payment plans we offer.
2. Show us the procedures for each.
3. Do employees have different payment options than clients?
4. What do you do when a client or staff member gets declined on our payment plan options?
5. Why do we have this procedure?
6. What would happen if we did not have this procedure? What if we followed something different?

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