Page 86 - Client Coordinator
P. 86

3038.2 - ROBO Client Activation Calls

        Result Statement:            To efficiently communicate with our clients in order to get them to call back and
                                     book needed visits for their pet(s) that are past due for services and/or
                                     products.

                                     To efficiently “check on” pets that have been seen so that truly feel cared for
                                     without being inconvenienced.

        Primary Responsible Position:  Client Coordinator

        Participating Position:      Doctors

        Login Info:                  Go to: www.slybroadcast.com
                                     Login: clientcord@legacyvet.com
                                     Password: On File

        How to Setup:                Click on “New Campaign”
                                     1.  Enter campaign name
                                            Example: 6-week Reminder Dr. Cohen reminder 1
                                            Caller ID:
                                            Enter the Hospital number: 972-335-9292















        Doctor Voice Recordings:     See Procedure 3039 – Robocalls Scripts for Doctors
                                     Use the scripts in the
                                     above procedure to
                                     generate the recorded
                                     messages. Log into the
                                     slybroadcast website.
                                     On the left had side on
                                     the dashboard look for
                                     upload or create new
                                     recording.




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