Page 92 - Client Coordinator

3039 – Robocalls Scripts for Doctors

Result Statement: To efficiently communicate with our clients in order to get them to call back and
book needed visits for their pet(s) that are past due for services and/or
products.

To efficiently “check on” pets that have been seen so that truly feel cared for
without being inconvenienced.

Primary Responsible Position: Client Coordinator

Participating Position: Doctors

Past Due First Call: “Hello, this is Dr. _____ from Legacy Veterinary Hospital. We want
know how you’re doing. Please call and update us at 972-335-9292. Thank you.
Have a great day!”

Second Call: “Hello, this is Dr._________ calling from Legacy Veterinary
Hospital. I called a couple weeks back and hope you received my message.
Please call us so we can talk about any question or concerns you may have at,
972-335-9292. Thanks!”

Third Call: “Hello, this is Dr. ________ calling from Legacy Veterinary Hospital. I
have missed seeing you. We don’t want to bother you, but we are concerned
that we have not heard back. We hope everything is okay. Please call us at 972-
335-9292. Thank you.”

DTC/NTC: Recording One: “Hello, this is Dr.________ from Legacy Veterinary Hospital. I’m
calling to follow up with you from the last visit. Please call if you have questions
or concerns at 972-335-9292. Thank you and have a great day.”

Recording Two: “Hello, this is Dr.______ from Legacy Veterinary Hospital. I am
glad you were able to come in and see us. If you have any questions or concerns
from your last visit. Please us at 972-335-9292. Thanks!”

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