Page 93 - Client Coordinator

3040 – Slow Times Action Ideas

Results Statement: To incentivize more clients to bring us their pets for needed services during our
typically slower periods. This gives the client coordinator a list of action steps
that can be taken when we are slow. It helps assure we have enough patients
and clients to support our expenses and pay are staff.

Primary Responsible Position: Client Coordinator

Participating Positions: Director of Admin, Exec Director

Ideas of Incentives:

 Dental month special of $30 off dental package if completed by ____.
 Half-price routine wellness exam.
 Free bath package with a vet exam.
 Free exam with annual or senior package.
 Free night if boarding from ____ to ____ with any purchase.
 Free 6-8 lb bag of food with any vet appointment or groom from __ to __.


Action Steps:

 Go to the folder of “Unaccepted Treatment Plans” kept by the client
coordinator. Start calling each client one at a time offering them a
reasonable incentive if they get the service done by ____. This is the case
we you leave the incentive on their voicemail so they know how they can
save.
 Develop an incentive for all clients (approved through Exec Director) that
can be e-mailed to ALL clients via Demandforce and posted on all of our
social media within 24 hours.
 Call all clients that have recently had their pets recommended to get a
dental cleaning. Call an offer them our dental month special of $30 off if
they get it done by ____. We can also offer them something else they may
want with it like a nail trim, ear cleaning, etc.
 Review all boarding and grooming pets that are in our hospital right now.
Many will need some sort of vet care that is not scheduled now. Call the
clients of each offering them a reasonable incentive to get this service
today, while their pet is here. It will save them time and money.

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