Page 18 - Executive Director

7. Record the total amount “written off/Bad debt” at the beginning of
each month onto the Stat Log on by Tuesday morning by 8AM. This
will allow it not to affect the VSD for the week.

Drill/Quiz for “Bad Debt Write-Offs”
1. Explain the results statement in your own words.
2. Does Legacy Veterinary Hospital allow clients to not pay for services when rendered?
3. What payment options do we offer?
4. Who is responsible for maintaining Accounts Receivable? Who is responsible for sending
accounts to collection and writing off bad debts?
5. What are the days for the various notices?
6. How do you record Accounts Receivable steps and phone calls made to a client?
7. What is the industry standard for Accounts receivable?

8002.1 - Bite Reporting

Result Statement: To assure satisfied clients, legal compliance, and safety to staff when
the rare animal bite happens.

Primary Responsible Position: Executive Director

Participating Positions: All execs and department heads

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