Page 119 - Receptionist

What they are NOT: A pacifier for a client’s invoice was more than expected. In these cases,
we most likely made an error in not thoroughly informing and getting
approval on cost BEFORE the service was provided. We will own this
error, make it right, and prevent it. Get a manager!

A fun thing to hand out to clients or for staff members to use whenever
they like. This is theft and will be handled with termination and
prosecution as listed above under “how”.

Drill or Quiz for “Inconvenience Gift Cards”:

1. In your own words what is an “Inconvenience Gift Card”.
2. Why do we have them? When do we use them?
3. What are they NOT used for? What would happen if someone is stealing them?
4. Show your trainer where these cards are.
5. Print an “inconvenience Gift Card form” from the manual. Fill it out completely with pretend
information. Submit it where you are supposed to. Do this in from of your trainer who will be
timing you. Get a pass only when you can do this in less than 4 minutes.

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