Page 13 - Receptionist
P. 13
19003v – App for Legacy Vet
Result Statement: To provide the most convenient client service and rewards for client
loyalty through our mobile app.
Primary Responsible Position: Receptionist
Participating Positions: All
WHAT to Say: Tell clients, “Make sure you download our
App. It will give you rewards and make it
easier to get in touch with us.”
WHEN to Say it: All the time! Check-in, Check-out, during appointments, etc.
Client Rewards:
Client Downloads the app = 1 Stamp
Every $100 spent (MUST be over $100 mark) = 1 Stamp
Refer a friend = 2 Stamps (PLUS a $20 credit)
16 Stamps = $100 credit (For FUTURE services)
How Clients Log in: Client must choose the e-mail address we have in AVImark.
How to GIVE Stamps:
1. Ask the client to open the app on their phone.
2. Tap “Loyalty Stamps” then “Scanner”
3. Scan the appropriate laminated Q-Code kept in reception area
Redeeming $100 Rewards:
1. Show ENTHUSIASM! “High Five” the client!
2. Ask the client to open the app on their phone.
3. Tap “Loyalty Stamps” then “Scanner”
4. Scan the appropriate laminated Q-Code kept in reception area.
5. Confirm their stamp card has been cleared.
6. Enter the treatment code in AVImark “Loyalty Card Redeemed”
under one of their pets.
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