Page 141 - Receptionist
P. 141
Quiz and Drill for “Phone Shoppers” (open book):
1. What is your understanding of Dr. Joel Parker’s video on phone shoppers?
2. WHY would you and all receptionists follow this script? What would happen if you didn’t and
everyone said their own thing?
3. Show your trainer your marketing reach log kept up front.
4. Role play with your trainer you the exact 8 steps including the journal and entering in AVImark.
Do this AT LEAST THREE TIMES with different scenarios (boarding shopper, sick pet, shots, etc).
5. Trainee gets a pass when they can go through above steps comfortably and happily within 4
minutes. Trainee show full understanding and willingness to follow these steps at all times.
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