Page 153 - Receptionist
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How: Staff: “How was your visit?”
Client: “Great! Everyone loved my dog.”
Staff: “Great! We have found that people who need veterinary care
tend to think of others who also need vets. Do you have any friends or
family with pets that we may be able to help?”
Client: “Maybe.”
Staff: “Who?”
Client: “Well my neighbor has a dog that limps all the time.”
Staff: “We would love to help her! Give your sister this card (hand her
the card). She will get a free exam and 50% off her pet’s first groom.
You will get a free gift.”
When you refer someone to us, you’re helping a pet that needs a
home. For every referral we get, we donate to the [local shelter
supported by your hospital]. So not only are they assured of the best
possible service and care, but they’ll also be helping needy animals
find a home.”
Staff: “Let us know you need any additional cards. Thanks!”
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