Page 156 - Receptionist

19094 – Reproductive Specialty Services

Results Statement: To provide specialist reproductive services for our clients and patients,
both routinely and for emergencies.

Primary Responsible Position: Receptionist

Repro Emergencies: If a client is calling with an EMERGENCY situation, proceed with normal
emergency protocol. If the patient needs Dr. Cohen’s immediate
attention please take down all of the client’s information and call Dr.
Cohen (325) 201-8030. Offer client an emergency appointment with
current doctor receiving appointments.

What to do: When taking a call from a current or prospective repro client they will
fall into one of the two following categories

1. Dr. Cohen is IN the office right now, or will be in the office later
that day
a. Call back to Dr. Cohens’ desk (extension 1021) to see if she
is available, if unavailable take a message as per normal
protocols.
2. Dr. Cohen is NOT in the office today
a. Take a message from client and let them know that Dr.
Cohen will get in touch with them at her earliest
convenience.
b. Do not tell clients that Dr. Cohen will not be back in the
office for several days, as this may upset the client.
c. Forward message to Dr. Cohen via either
i. Email – Jessicohendvm@gmail.com
ii. Text – (325) 201-8030
d. Information to include in message – Clients name, contact
information, breed of dog, reason they are calling, any
other pertinent information given by client.

Drill/Quiz for “Reproductive Specialty Services:

There is no need for a quiz or drill on this procedure. Receptionist use for reference when needed.

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