Page 155 - Receptionist
P. 155
Drill/Quiz for ‘Referral Program:
1. Grab one referral card in the slide-out cardholder.
2. Memorize the three questions and one statement in your own words to be able to use by
memory.
3. Why do we have this procedure? What would happen if we did not have it? If we only did it like
half the time?
4. How does this procedure help YOU?
5. Role play with your trainer with the trainer acting as the client. Go through various role of
happy clients.
6. Role play as if the visit was a sad client due to euthanasia visit....or an angry client. Role play
exactly what you would say and do
7. Get a pass when you and your trainer are 100% confident you will do this procedure every time
every day…and proven you want to.
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