Page 152 - Receptionist
P. 152
19092 – Referral Program
Results Statement: To assure we have a steadily growing number of patients and a growing
number of active clients. We do this by encouraging all of our clients to
happily refer their friends and family to us.
Primary Responsible Position: Client Coordinator (receptionists and all others participate daily)
Other Positions w/Procedure: Receptionist
Why: If we have added value to the lives of our client and their pet they
would be happy to have their friends and/or family’s pet get the same
help from us. In addition, the referring client will get a $20 credit.
Ultimately this will assure we grow the number happy clients and pets
whose lives are improved because of us.
When: No satisfied client EVER leaves our hospital without being asked if they
know of others we can help and informed of our great referral program
What: Immediately after every client is checked out (see check-out procedure
under receptionists we do TWO things BEFORE every client exits!
1. Book their next visit NOW in a friendly helpful way (see check-out
procedure)
2. Encourage referrals of their friends and family. We do this in a way
that makes them happy to tell others.
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