Page 198 - Receptionist

Drill/Quiz for “Walk-Ins”:

1. Why do we have the procedure for walk-ins with these steps? What would happen with walk-
ins if we did not?
2. When a client walks-in without an appointment what do you ask them? What do you do if they
have an emergency?
3. What do you do if we have the available appointment length available now??
4. If we DO NOT have the available appointment length available now what four choices do you
give them? Do you just tell them “Sorry, we don’t have any openings.”? Why not? If we did
that how would the client feel? How would this affect your job and all of our jobs?

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