Page 194 - Receptionist

Changing Voicemail Greeting for Inclement Weather Change in Hours:

“Thank you for calling Legacy Veterinary Hospital. We are closing today at _____ and plan to reopen
at (time and AM/PM) on (Date) due to inclement weather. If you have an emergency during this time
please contact the Center for Veterinary Specialty Care at 972-820-7099.”

(Brief pause)

“Our normal business hours are Monday through Friday 7am to 8pm,Saturday from 8am to 4pm and
Sunday from 10am to 2pm. On Tuesday we are closed from 12pm to 1pm for staff training.”

“For all non-emergencies please leave a message after the tone and we will return your call as soon as
possible. Thank you again for calling Legacy Veterinary Hospital and have a wonderful day.”

Change the message back to the standard greeting within 15 minutes of opening on the next normal
business day.

Quiz and Drill for “Voicemail” (open book):
1. Why do we have the procedure? What would happen if we did not?
2. Check our voicemail. Show the trainer you know how to check for messages.
3. Practice (pretend message recording) changing the greeting for our standard message.
4. After a change in hours for holiday or inclement weather when do we change our message back
to the standard greeting?

[191]