Page 195 - Receptionist

19115 – Walkie Talkies

Result Statement: To assure great client service by always being able to communicate with
receptionists or other kennel attendants, even while outside.

Primary Responsible Position: Kennel Attendant

Participating Position: Receptionist

WHAT to do:

 Kennel attendants make sure the walkie talkie checked out is
charged and works properly before leaving the reception area with
it.
 Receptionists use the walkie talkies to contact the kennel
attendants by using the walkie talkie. They attempt a second
contact 30-60 seconds apart if no answer on the first try.
 Receptionists will page using the phone system if the kennel
attendant has not responded within ONE MINUTE after the SECOND
attempt.
 Receptionists use professional and courteous language. Whatever
they say will be heard by others, including supervisors, doctors, and
clients.
 Kennel attendants will respond to calls immediately if at all possible.

WHEN to do it:

 Every kennel staff member will check out a walkie talkie from
reception immediately after clocking in.
 The staff member will be responsible for putting their walkie talkie
on the charger in reception when he/she clocks out.

Responsibility: The staff member is responsible for their walkie talkie during their shift.
If it is damaged due to neglect or loss., the staff member will pay for a
replacement and/or risk losing their job.

[192]